Q1: How can I confirm my order after payment? A: After you complete the payment, you will receive an order confirmation email from our official mailbox. You can check your order number, product details, and estimated delivery time in the email and your website order background.
Q2: Can I modify or cancel my order after payment? A: You can apply for order modification or free cancellation within 24 hours of payment if the order has not been dispatched. Once the order is processed and shipped, modification or cancellation is not supported. Please contact customer service for assistance as soon as possible.
Q3: Why is there a slight colour difference between the received product and the picture? A: All our product pictures are real-shot. Slight colour difference may be caused by different shooting light and personal device screen display parameters, which is a normal phenomenon and not a product quality issue.
Q4: How long will I receive my refund after returning goods? A: After we receive and verify your returned items, the refund will be initiated within 3 working days. The specific arrival time depends on your bank or payment platform’s processing cycle, usually within 10 working days.
Q5: Do you support size exchange? A: We support size exchange for eligible unused and tagged items within the 14-day return period. Please contact our customer service first to confirm the exchange availability and process.
Q6: What should I do if my package is lost or damaged during shipping? A: Please take photos of the damaged package or provide logistics loss records, then contact our official email within 48 hours. We will verify the situation and provide refund, reshipment or compensation solutions.
Q7: Is my personal payment information safe on your website? A: Our Shopify store adopts professional encrypted payment systems. We will not record or leak your payment information. All transaction data is protected by UK data privacy laws to ensure your shopping safety.